Strategic Planning

In today’s fast paced environment, managers are wearing multiple hats and are so involved in the day to day operations they seldom are allowed to back away and take an objective look at the company or organization from a 30,000 foot level.  It is the goal of IBP to go into an organization and structure a process where we can develop a profile of the current market, employee morale, financial conditions and organizational structure. Once a baseline is established, we will help the business owner or management teams develop a plan to move forward over the next 3-5 years or beyond.

Team Building

For any organization to be successful, it must have a strong team in place that is working in unison.  You can have some very strong individuals in a department, but if they are not functioning as a team you will never reach the full potential of the organization. IBP has developed some of the most creative team building programs in the industry; programs that are designed to break down barriers between individuals and departments. Once trust and new relationships are formed, only then can the group return and work where they can function at a much higher team level. Great care is given to build in specific work related situations into each exercise.

Extreme Customer Service™

In most industries today, customer service has disappeared. We are at a point where we accept poor customer service as a general rule. If by some chance we experience good customer service, we are shocked and can’t believe it. But isn’t it true that good customer service should be the rule and Extreme Customer Service™ a target to aspire to?  IBP has developed some outstanding programs designed to teach employees in any industry the path to delivering Extreme Customer Service™. Even though we have some of the best tools available, our goal is to understand your business and develop a custom program that will be meaningful, relative and have a lasting impact on your organization.  Many times Extreme Customer Service™ is the only way to separate your organization from your competitor.

Sales and Marketing

Sales and Marketing, which are two different disciplines, lie at the heart of any organization. Marketing is the branding of a particular company or product, where sales is the actual process of selling that product. Over the years we have created some of the best sales and marketing programs in the country, programs that have been described as the best in the industry. In 2000 we won a prestigious SAMMY award in NY for the best marketing in the US and Canada. With our creative ideas and concepts, partnered with our Team Building Skills, we can take your Sales program to new heights.